DiaPS – Support and Privacy

Welcome to DiaPS – Diabetes and Sport Peer Support!

We’re building a safe, inclusive and supportive community for everyone living with diabetes and staying active through sport.
These Community Guidelines explain how we can all help keep DiaPS a positive and respectful space.

By using the DiaPS app and website, you agree to follow these guidelines alongside our Terms of Use.
If these rules are broken, we may remove posts, limit features, or suspend accounts to protect the community.

1. Be respectful 🤝

Treat everyone with kindness and respect. We welcome open discussions, but we don’t tolerate harassment, discrimination, or hate speech of any kind.
Different experiences make our community stronger — please listen, support, and learn from each other.

2. Protect privacy 🔒

Your privacy and others’ privacy matter.
Don’t share contact details, addresses, medical records, or any information that could identify someone without consent.
Respect the confidentiality of any private communication within the app.

3. Stay supportive and factual 💡

DiaPS is about sharing experiences and encouragement — not giving medical advice.
You can share what works for you, but never tell others what they must do.
Always remind people to consult their healthcare professionals for individual medical concerns.

4. No spam or promotion 🚫

Please avoid posting ads, fundraising requests, or unrelated promotions.
Keep the focus on connection, peer support, and shared learning.

5. Use kind and appropriate language 💬

Keep conversations friendly and constructive.
Avoid offensive language, explicit material, or anything that could make others feel uncomfortable.
Remember that words matter — empathy and encouragement go a long way.

6. Protect minors 👧🧒

Users under 16 can only join with verified parental consent.
Do not request or share photos or information involving minors without proper permission.
If you are unsure whether something is appropriate to share, please choose caution and reach out to the moderation team.

7. Report problems 📢

If you see harmful, misleading, or inappropriate content, please report it to our team at
info@sportsanddiabetes.eu.
We handle all reports confidentially and take the necessary action to maintain a safe environment.

8. Consequences ⚖️

We may edit, remove, or hide posts that go against these guidelines.
Serious or repeated violations can result in account suspension or permanent removal from the community.
Our goal is always education first — but we prioritise safety above all.

✨ Together, we can make DiaPS a welcoming, supportive, and empowering space for everyone living with diabetes and embracing sport.

Thank you for helping us keep this community positive and safe! 💛

Terms of Use – DiaPS App

These Terms of Use (“Terms”) govern your access to and use of the DiaPS – Diabetes and Sport Peer Support application and website (https://app.sportsanddiabetes.eu/) operated by Hrvatski akademski športski klubovi Mladost Sveučilišta u Zagrebu – HAŠK Mladost Teslina 10, 10000 Zagreb, Croatia, Email: info@sportsanddiabetes.eu (“we”, “us”, “our”).

DiaPS is designed for personal, non-commercial use by our community members.

By using the app or website, you acknowledge that you have read and agree to our Terms of Use, Privacy Policy and Community guidelines.

The service is intended for users aged 16 and above. If you are under 16, a parent or guardian must provide consent for you to participate.

1. Eligibility and Age Requirement

DiaPS is intended for users aged 16 and older. Users under 16 years of age may only use the app with verified parental consent. By registering an account, you confirm that you meet this age requirement.

Should it be found that a user is under the age of 16, and does not have parental consent to use the app and/or website, access to the app will be revoked. Similarly, if it is found that a user has misrepresented themselves on the app, whether intentionally or unintentionally, they will be removed from the app and all access denied.

2. Purpose of DiaPS

DiaPS is designed to connect people living with Type 1 Diabetes (T1D) through peer support, community sharing, and access to expert-reviewed content.

NOTE: The app provides educational information and community interaction tools but does not replace professional medical advice or treatment.

3. User Accounts

To access certain features, you may need to register for a DiaPS account. You agree to provide accurate and complete information during registration and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

4. Acceptable Use

Users agree to:
– Use the app only for lawful purposes and for the purpose for which it was designed.
– Respect others and refrain from harassment, abusive behavior, or discrimination.
– Not share false, misleading, or harmful health information.
– Not upload any content that violates copyright or privacy rights.
– Not attempt to hack, disrupt, or misuse the platform.

5. Community Interaction

DiaPS provides interactive features such as posting, commenting, and community discussions. Users are expected to maintain a respectful tone and follow community guidelines (see document: Community guidelines). We reserve the right to moderate, edit, or remove content, as well as your access to the app and/or website, if your action violates these Terms or community standards.

6. Medical Disclaimer

The DiaPS app is intended for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or healthcare provider for medical concerns.

7. Intellectual Property

All intellectual property related to the DiaPS app, including its software, design, logos, and overall platform structure, is jointly owned by the DiaPS project partners:

• HRVATSKI AKADEMSKI SPORTSKI KLUBOVI MLADOST SVEUCILISTA U ZAGREBU (Croatia) https://www.hask-mladost.hr/
• DEDOC LABS GMBH (Germany) https://www.dedoc.org/
• FEDERATION INTERNATIONALE DU DIABETE REGION EUROPE AISBL (Belgium) https://idf.org/europe/
• TURN UND SPORTVEREIN BAYER 04 LEVERKUSEN EV (Germany) https://www.tsvbayer04.de/
• AREAQ AVALUACIO I RECERCA QUALITATIVA SL (Spain) https://areaq.net/
• EUROPEAN MULTISPORT CLUB ASSOCIATION (Belgium) https://www.multisportclubs.eu/

All rights are protected under the applicable European Union intellectual property laws, as may be amended or updated from time to time. Users may not copy, modify, distribute, or use DiaPS materials without prior written permission from the proprietors listed above, except where otherwise stated.

In line with the Erasmus+ Programme’s Open Access policy, all educational materials, resources, and tools developed within the DiaPS project and made publicly available through the app or website are shared as Open Educational Resources (OER).

These materials are freely accessible and may be used, reused, adapted, and shared by the public under an open licence, provided that such use remains non-commercial and that appropriate credit is given to the DiaPS project and its partners.

Unless otherwise indicated, educational resources published by the DiaPS project are licensed under the Creative Commons Attribution–NonCommercial–ShareAlike (CC BY-NC-SA) licence.

This means you are free to use and adapt the material for non-commercial purposes, as long as you acknowledge the original source and share any derivative works under the same licence.

8. Termination and Suspension

We may suspend or terminate user accounts that violate these Terms, the Privacy Policy, or community rules. Inactive accounts may also be removed after a prolonged period of inactivity.

9. Limitation of Liability

Neither DiaPS nor any of and its partners, associated partners, nor any other related entity, organization, nor the European Commission are not responsible for:

• Any medical outcomes resulting from the use or misuse of the app’s content.
• Loss of data or service interruptions.
• User-generated content or third-party materials.

Use of DiaPS is at your own risk.

10. Governing Law and Jurisdiction

These Terms are governed by European Union laws. Any disputes arising under these Terms shall be subject to the jurisdiction of competent EU courts.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in functionality, regulations, or user feedback. It is your responsibility as a user of the app to make sure you are familiar with the Terms, and changes thereto at all times. That being said, significant updates will be communicated through the app or website.

12. Contact

For questions about these Terms, please contact us at:
Email: info@sportsanddiabetes.eu
Address: Teslina 10, 10000 Zagreb, Croatia

This Privacy Policy explains how the DiaPS – Diabetes and Sport Peer Support application (“app”) (“DiaPS”, “we”, “us”, “our”) collects, uses, and protects your personal data when you use our mobile app and website https://app.sportsanddiabetes.eu/. The policy also covers how we use cookies on our website.

We are committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR). By using DiaPS, you agree to this Privacy Policy, inclusive of GDPR rules and regulations.

1. Data Controller

Hrvatski akademski športski klubovi Mladost Sveučilišta u Zagrebu HAŠK Mladost
Teslina 10, 10000 Zagreb, Croatia
Email: info@sportsanddiabetes.eu

HAŠK Mladost acts as the main data controller for the DiaPS app and website.

2. Data We Collect

When using DiaPS, we may collect the following personal information:

• Name
• Email address
• Age
• Country or location
• Language preferences
• Profile pictures and posts
• Device identifiers and technical data
• Usage analytics
• Personal notes shared voluntarily

3. How We Collect Data

We collect data directly from you when you register, create a profile, post, comment, or contact us. We may also collect limited analytics data automatically to improve app performance and user experience.

4. Purpose of Data Use

We use your data to:

• Provide access to the app and its features
• Enable user interaction and community sharing
• Improve app functionality and content
• Conduct anonymous usage analytics
• Personalize user experience where applicable

5. Data Storage and Retention

Data is securely stored on servers hosted by TotoHost d.o.o. (Ul. 61 br. 17, 20260 Korčula, Croatia, EU).

We keep your personal data while your account remains active or until you request deletion. Once deleted, your data will be securely and permanently removed from all systems within 30 days, including from backups and logs

6. Third-Party Services

DiaPS uses third-party services for certain functionalities:

• Google Cloud Translator (content generation assistance)
• TotoHost (hosting)

All data is processed within the EU. No personal data is transferred outside the European Union.

7. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., when registering or posting content)
• The necessity to provide and improve our services
• Compliance with legal obligations

8. User Rights under GDPR

You have the right to:

• Access your data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability – can we comply with this

To exercise these rights, contact us at: info@sportsanddiabetes.eu

9. Data Security

We continuously review and improve our security measures to keep your information safe, and we encourage users to use strong passwords and exercise care when sharing personal information online.

Data is encrypted both in transit and at rest. All personal data is hosted on secure EU-based servers provided by TotoHost, which applies industry-standard security measures including regular updates, vulnerability monitoring, access controls, and logging.

Only authorised personnel at HAŠK Mladost (the data controller) and authorised service providers (such as TotoHost) may access personal data when strictly necessary for operational or technical reasons. These parties are bound by confidentiality and GDPR-compliant data-processing agreements.

We continuously review and improve our security measures to keep your information safe, and we encourage users to exercise care when sharing personal information online.

10. Children’s Privacy

DiaPS is intended for users aged 16 and above. Users under the age of 16 may only use the app with verified parental consent.

If it is found that a user is under 16 and no parental consent has been provided, the account will be deleted and access removed.

Users aged 16 or above may use the app and share information independently, in line with GDPR requirements. However, if photos or other personal images of users under 18 are to be used publicly (for example, on websites or promotional materials), this will only be done with additional explicit consent from the parent or guardian.

When parents or guardians provide consent for a child’s participation, this includes consent for processing personal data within the app, but not for public use of the child’s image, which will always require separate explicit approval.

11. Cookies and Tracking

“The DiaPS website uses only cookies that are strictly necessary for the basic functioning of the site. These cookies enable essential features such as secure login sessions, navigation, and language preferences.

We do not use analytics cookies, tracking technologies, advertising cookies, or any third-party cookies for profiling or marketing purposes.

You may choose to disable necessary cookies through your browser settings. However, doing so may affect the functionality of the website or prevent certain features from working correctly.”

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be announced on our website or within the app and it remains your responsibility to make yourself at all times aware of any changes made

13. Contact

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@sportsanddiabetes.eu
Address: Teslina 10, 10000 Zagreb, Croatia

DiaPS – Diabetes and Sport Peer Support is designed as a safe and inclusive space for people living with diabetes.
To protect younger users, we apply specific rules regarding age and parental consent.

Children under the age of 18 may create a DiaPS account only with verified parental consent and require parental approval before access is granted.

For the safety of all young users:

• Under-18 accounts have limited communication features.
• Direct messaging between users is disabled for minors.
• Young users can still view educational content, post questions, and participate in public discussions, but they cannot exchange private messages with other members.

These measures are designed to protect privacy, promote open learning, and ensure a positive and secure experience for all members of the DiaPS community.

If you are a parent or guardian and have questions about your child’s account or wish to manage consent, please contact us at info@sportsanddiabetes.eu.

The information provided through the DiaPS app, website, handbook, and community spaces is intended for educational and peer-support purposes only. DiaPS does not provide medical advice, diagnosis, or treatment.

Our expert-reviewed materials combine professional knowledge and lived experience to highlight important aspects of managing type 1 diabetes before, during, and after sport. However, every person with type 1 diabetes is different, and responses to exercise, insulin, food, stress, and daily routines can vary widely.

Any guidance, examples, or strategies described in DiaPS—including those shared by users—are general suggestions only. They may not be suitable for every situation.
Always consult your doctor or diabetes care team before making changes to your diabetes management and follow the official guidelines of your national diabetes association.

The DiaPS community area allows users to share their personal stories, experiences, and tips. Such posts reflect individual opinions only and are not reviewed, verified, or endorsed by DiaPS unless marked as Expert-Reviewed or Verified Content.
We cannot guarantee the accuracy, safety, or reliability of user-generated content, and DiaPS is not responsible for actions taken based on such content.

Please remember:

• Each hypo- and hyperglycaemic situation is individual and should be managed according to your healthcare provider’s instructions.
• The influence of different types of physical activity on blood glucose is highly individual. Every “Super D” must find the approach that works best for them.
• Use caution and always seek professional advice for medical decisions.

By using DiaPS, you acknowledge that the platform is intended for supportive peer learning and that all medical decisions must be made together with qualified healthcare professionals.